Looking for something that is not sold in our store? Let us know which items so we can quote you the price and help you check for stock availability.
Closing date for pre-orders will be at the end of each month. Items are estimated to take around 5-6 weeks from closing date to arrive.
Terms & Conditions for pre-order items.
1. To secure your pre-order, a minimum non-refundable deposit of 30% is required upfront.
2. Deposits are only refundable if items ordered are not in stock or if the items are damaged/lost during transit (except for fragile items).
3. Fragile items such as items made of glass / mirrors are at a higher risk of being damaged during freight. Risk of damage to fragile items during freight shall be bourne by the customer themselves. Furnsmart Enterprise reserves the right to request for full amount as non-refundable deposit for such items.
3. No cancellation or exchange is allowed once pre-order has been confirmed.
4. Expected delivery date implied or stated is only an estimate, actual time frame for delivery of items may be shorter or longer depending on shipment availability and delays which is outside our control.
5. Confirmation of pre-order does not guarantee stock availability. You will be informed and your deposit will be refunded to you if we are not able to secure orders of your items.
6. Once your items has arrived, we will contact you to arrange for delivery or collection at our shop. Outstanding balances must be settled in full prior to delivery or collection.
7. Outstanding balance are required to be settled within one (1) month from the day the customer was contacted. If the outstanding balance is not settled within one (1) month, Furnsmart Enterprise reserves the right to cancel your order and sell the items to other customers. In such cases, your deposit will be forfeited.
8. Furnsmart Enterprise reserves the right to request for a non-refundable deposit of higher than 30% in special cases such as for orders involving fragile items or highly customized furnitures specific to customer's requirement.